View Tier Downgrades in Customer Rewards History

We've improved Loyalty Tiers visibility 
by adding tier downgrade events to customer rewards history and customer loyalty profiles in the Yotpo admin.
You can now see a complete record of tier changes, including both upgrades and downgrades, making it easy to track shopper history.
How it works
:
When a customer moves between tiers, the event is displayed using the Rewards history text
 configured for the destination tier. If a customer loses their tier entirely (for example, after opting out of the loyalty program, when there is no base tier to downgrade to, or when the loyalty program is deactivated), a Tier dropped
 event is recorded instead.
Note
: This update applies to new tier changes going forward.
Learn more.