Customer profile merges performed in Shopify are now automatically synced to Yotpo Loyalty & Referrals.
When profiles are merged in Shopify, the merged customer record in Yotpo is updated accordingly, combining loyalty data into a single profile.
When profiles are merged:
  • Loyalty data (points, rewards, history) is combined
  • The highest tier is retained
  • No duplicate one-time rewards are issued
To enable this capability, you’ll need to re-login to the Yotpo Loyalty & Referrals app from Shopify to refresh permissions. This is a one-time step. Once completed, all future customer profile merges in Shopify will automatically sync to Yotpo.
*
Available on Shopify & Shopify Plus.